by Barbara Kahuila
You’re ready to invest in your company’s success and you know that incentive marketing is the way to go, but where do you go for advice? You want to find a company that has the resources and the know-how to provide your customers exceptional travel experiences—a company that has access to the most trusted travel providers in the industry. You need a company that can make sure that your customers can book travel easily, and most importantly that they get what they expected. Customer Service Network Group (CSNG) is that company.
CSNG fulfills dreams
CSNG has been the fulfilling the dreams of its clients and their customers since 1990. Our sister company True Incentive, a B2B marketer of travel incentives, starts the process by identifying and matching the right incentives for your clients’ customers. Then we step in to help customers redeem their incentive certificates online, via mail or by phone. We ensure that your customers receive prompt correspondence and that documents arrive quickly and in good condition. Protecting your brand image and delivering the best return on your investment is our goal, so that you don’t have to worry about it.
Safe and easy online fulfillment
CSNG uses proprietary travel plan software that was designed, devised, developed, engineered, tested and maintained by us to respond to the fulfillment demands of your customers in the most efficient way. Our robust online servicing platform enables users to register, validate and redeem promotional incentives with a secure, user friendly web registration process. Clients and customers have 24/7 online account access. To further enhance the customer experience, we recently implemented a cloud-based phone system with call back feature and inline messaging.
The best resources
Client retention and client acquisition is always foremost in our minds. We carefully select the companies that we partner with to ensure that we can deliver the quality services needed to help our customers retain current clients and make new ones. We are the proud affiliates of some of the top names in travel such as International Air Transport Association, Cruise Lines International Association, and the American Society of Travel Agents. CSNG’s longstanding relationships with these companies has contributed to our success.
Exceptional customer service
By utilizing an in-house Contact Center, CSNG maintains the best customer service call support, reservation system and fulfillment services. Customers have direct contact with highly trained customer service representatives and travel experts. The on-going training and support of our representatives keeps our employee retention high, thereby ensuring the success of your fulfillment program.
Find out how we can help you to fulfill your clients’ dreams. Contact Barbara Kahuila at bkahuila@csnetworkgroup.com.